Your phone support person said that there is nothing I can do except wait until 2 weeks before any travel - but that is insane - after 4 months, it would be helpful to know if you lost my application packet and I have to start again. Question: It has been months since I sent in my application to replace an expired passport. Please contact the NPIC at 1-87 for more information. A "not available" status means your application is still in transit to a passport agency or center. If it says unavailable online, they cannot tell you anything more than that. Thank you.Īnswer: Customer service representatives only have access to the same information that is available at the online status checking system. ![]() I also need to know how can I contact someone at the processing center in Irving. This is a huge issue as I have proof that it was delivered and proof the money order was cashed. Yet when I call the toll-free number to check on my passport as I had travel planned, they have no record of receiving it. I purchased the money order through the post office and it shows the money order was cashed. The tracking shows that the package was delivered on March 10th of this year. I mailed the documents and money order via priority mail and I received tracking. Question: I am recently married and sent in my original passport along with the necessary documents to process my name change and get a new passport. ![]() Not Available but tracking shows documents delivered
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